Shipping & Returns


We process orders Monday through Saturday. Business Days are Monday through Friday, Mountain Standard Times (Denver), and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. During large sales, promotions, new product releases, and holidays there is a good chance that it could take 4-5 business days (sometimes a day or two longer) to get these orders out.

All orders that are placed through Cosmic Snax are shipped to the address inputted in by the customer at check out. Once an order is placed and marked as ‘Shipped’ the address cannot be altered or changed. If a different shipping address is needing to be added to an existing order after the order has shipped, the customer will have to pay an additional shipping & handling fee to reship that specific order to the new address.

Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system.
If you attempt to track your package within the first 48 hours of it leaving our facility and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page. If you do not see tracking information after the first 48 hours, please give us a call at 1-(801) 839-6782 or email us!
Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
Because the USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor the USPS.
International Purchasing and Shipping is currently not available.

Incorrect Address

If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed not deliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our facility and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

Lost or Stolen Packages

Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.